Support at Home in Brisbane is about keeping people in their own house as they get older or as their health needs grow. It is also the name of the Commonwealth program that replaces the Home Care Package system from 1 July 2025. The two things overlap, which causes some confusion, so a quick note: we deliver support-at-home services under both NDIS and the Commonwealth Support at Home program. If you are over 65 and not on NDIS, the Commonwealth program is probably your pathway. If you are under 65 with a disability, NDIS is the likely fit.
Our full program details are on the Support at Home page and the Support at Home program page. This page is about how we deliver it across Brisbane.
For most participants, Support at Home is not one big visit. It is a collection of small, regular pieces of help that add up to being able to stay home safely. A weekly shower, a fortnightly clean, someone to do the shopping on Thursdays, a medication drop on Monday, a wound dressing change twice a week. That is a typical week for an older Brisbane resident receiving support at home, and it is the kind of thing we build around each client.
Daily personal activities like showering, dressing, toileting, grooming, and medication prompts. Our workers are trained to preserve dignity first and efficiency second, which is the right order.
Household tasks including cleaning, laundry, linen changes, dishes, and light tidying. Bigger jobs like oven cleans or window washing we handle case by case.
Some participants need their meals prepared, others just need someone to sit with them while they eat and make sure they actually finish. We do both. We can also do weekly meal prep where we cook five or six portions and store them, so you only need to heat them up.
Travel and transport support covers everything from a trip to the specialist at Mater Hill to Friday shopping at Oxley or Indooroopilly. We can drive, accompany, and help carry. If you use public transport, we can train with you on specific routes.
Where clinical input is needed, our community nursing team visits for wound care, catheter management, PEG feeding, and medication oversight. This is a big reason clients stay with us rather than juggling different agencies: support and nursing are under one roof, so the coordination is internal.
We service all of Greater Brisbane for Support at Home, with most of our visits in the south, southwest, and inner west. This includes Forest Lake, Inala, Heathwood, Pallara, Calamvale, Sunnybank, Sunnybank Hills, Robertson, Moorooka, Rocklea, Salisbury, Coopers Plains, Acacia Ridge, Algester, Corinda, Sherwood, Graceville, Oxley, and the inner southside. We also cover the north and eastern suburbs by arrangement, with a small travel adjustment for anything past Nundah.
Costs depend on your funding source. Under NDIS, the price guide sets hourly rates and we charge within those. Under the Commonwealth Support at Home program, the government pays a portion based on your assessed package level, and you contribute based on a means-tested schedule. DVA funds are separate again. Call us and we will walk you through it based on your specific situation; a quick phone conversation is far more useful than a generic rate sheet.
Most people start with a free home visit. A coordinator comes to you, talks about what you need, and we design a weekly schedule together. No upfront fees to sit down and talk. Call +61 415 868 405 or send an enquiry. If you are doing your research first, our guides on what is NDIS Support at Home and how to maximise your NDIS home care plan are a good starting point.
Related: NDIS Provider Brisbane | Community Nursing Brisbane | NDIS Support Services Brisbane
