The Veterans’ Home Care (VHC) Program helps eligible veterans and their families get practical support at home, so daily life stays manageable and independence lasts longer. It’s a DVA program built for lower-level everyday help, the kind that makes the difference between coping and struggling.
At Humility Support Services we provide in-home care for veterans across Brisbane, Logan and Ipswich, and we help people understand how VHC works and how to access it. If you’re a veteran, a war widow or widower, or a family member trying to sort out support, this page explains what the program covers, who qualifies, and how to get started.
The Veterans’ Home Care Program is a DVA-funded scheme that provides in-home care and support to help eligible clients keep living independently at home. It’s designed for lower-level care needs, the everyday tasks that get harder with age, injury or illness.
VHC isn’t built for complex or high-level care. If you have ongoing clinical needs, DVA’s Community Nursing Program is usually the better fit, and the two can work together.
The difference between general home care and veteran-specific support comes down to funding and understanding. VHC is arranged through DVA and delivered by contracted providers, and the people delivering it should understand veteran life. That context matters more than a lot of providers realise.
Access to VHC starts with an assessment. You, a family member, or your GP can contact a VHC assessment agency on 1300 550 450 to arrange it. The assessor talks through your circumstances and works out which services you need. This step decides what you’re approved for, so it’s worth being honest about where you’re struggling.
If services are approved, the assessment agency sends you a VHC Care Plan. It sets out the services approved, how long the approval lasts, any co-payment, and the provider who’ll deliver your care. The plan should reflect your real needs, not a generic checklist.
Your service provider contacts you to arrange suitable times, then delivers the care at home. The assessment agency reviews your situation about every six months to make sure the support still fits, and you can ask for a reassessment sooner if things change.
Help with bathing, dressing, grooming and mobility support. This is hands-on help with the personal routines that keep you comfortable and safe, delivered with privacy and respect.
Support with cleaning, laundry, meal preparation and shopping assistance, so your home stays clean, safe and easy to manage. For many veterans, this is the help that keeps them at home longer.
Temporary care that gives family carers a break. In-home respite means another carer steps in at home so your usual carer can rest. Respite protects the health of the carer as much as the veteran.
Medication reminders, social support and general lifestyle assistance that keep you connected and well. Small, regular check-ins often catch problems early, before they turn into something serious.
Eligibility comes down to your Veteran Card and your assessed needs. In general:
The VHC Program stays open to all eligible Gold and White Card holders, and recent aged care changes haven’t altered that. If you’re not sure where you stand, a quick call to the assessment agency on 1300 550 450 usually clears it up.
Need a hand with any of this? We can help you understand the steps and get organised.
Humility Support Services is a registered provider based in Pallara, covering Brisbane, Logan and Ipswich. Our workers and nurses are local, which means better reliability and quicker cover when plans change.
We support veterans on DVA funding alongside NDIS participants and aged care clients, so we understand how these systems fit together. If your funding or situation changes, you can stay with the same team. Our caregivers are experienced, our approach is veteran-focused, and we keep communication clear and honest. Care plans are personalised, and support is delivered with genuine compassion, not just efficiency. For clinical needs, we also provide DVA Community Nursing.
If you or someone you love could use a hand at home, we’re here to help. Contact our team to learn more about Veterans’ Home Care and how we support eligible veterans with safe, reliable care at home.
It’s a DVA-funded program that provides low-level, in-home care to help eligible veterans and their dependants stay independent at home. Services include personal care, domestic assistance, respite, and home and garden maintenance.
Eligible Gold and White Veteran Card holders, including war widows and widowers, can be assessed. Eligibility for some services depends on your card type and your assessed needs. The program is for lower-level care rather than complex, high-level needs.
Domestic assistance, personal care, respite care, and home and garden maintenance. For clinical care at home, veterans are usually referred to DVA’s Community Nursing Program instead.
VHC clients pay a co-payment towards their services, set out in the VHC Care Plan. If you can’t afford the co-payment, you may be able to apply for a waiver, though eligibility criteria apply. The assessment agency confirms your exact amount.
Call a VHC assessment agency on 1300 550 450 to arrange an assessment. A veteran, family member or GP can start the process. We’re also happy to help you understand what to ask for.
Yes. A family member or carer can contact the assessment agency on the veteran’s behalf, and carers are recognised within the program through respite support.
